I have used the Zap Surveys app and website myself. It is legit, but it has some big downsides. Below is what I found, what readers told me, and which survey sites I would pick first.
Tested by Mikael (EarnWithMike)Founder and lead testerMikael founded PaidFromSurveys in 2016 and has personally tested hundreds of survey and GPT sites since then. He shows his tests and payment proof to 555K+ subscribers on his YouTube channel, EarnWithMike. He tested Zap Surveys himself and does not earn a commission from it.Learn more about Mikael
Legit, but few surveys, low rewards and poor support
A survey app and website with low rewards. If something goes wrong, do not expect help.
On this page
The short answer
Zap Surveys is a legit survey app and website, and you can potentially earn from it. But it has some big downsides, and it is NOT a survey site I recommend.
There are few surveys, and the rewards are low. Support rarely replies: I lost access to my account and my earnings, and never heard back. Several readers also report cashouts that did not arrive or were refused, mostly from 2018 to 2020. Many better survey sites offer more opportunities and lower payout thresholds.
- Easy to use
- A $2 welcome survey that takes less than a minute
- App for Android and iOS, and a website
- Limited earning opportunities
- Terrible support: it rarely replies
- Several readers report payouts that did not arrive or were refused
- Does not have a lot of info available until after you join
- No info anymore about who is behind it
My experience with Zap Surveys
I have used Zap Surveys since I first tested it in 2017, first in the app and later on the website. This is what I did myself, and what I did not test.
- First tested
- November 2017Review first published Nov 7, 2017
- Latest retest
- Checked: surveys, bonuses, payouts, support
- Devices
- App and websiteThe app gave me login errors; the website worked
- Survey providers
- One where I liveAt the time of updating this review
- Support
- No replyI contacted support several times over several years
- Paid surveys and the welcome survey
- The referral program and its full conditions
- The daily login bonus and the survey streak bonus
- The reward options in my account
- Contacting support, several times
- A payout. I lost access to my account and my earnings when the password reset did not work, so my review does not show a payment from Zap Surveys.
Inside Zap Surveys: my video
I made a video that gives you an inside look and shows exactly how Zap Surveys works.
Screenshots from Zap Surveys
Zap Surveys has few surveys and low rewards. These sites have more surveys, lower thresholds and support that answers.
See the best alternativesZap Surveys at a glance
| What it is | A survey app and website. Surveys come from third-party survey portals. |
|---|---|
| Company | It used to be owned by Apps that Pay. The new website no longer says who is behind it. |
| Ways to earn | Paid surveys, a welcome survey, referrals, a daily login bonus and a survey streak bonus |
| Joining bonus | $2 for the welcome survey (it used to be $6.25) |
| Minimum cashout | $10 (it used to be $25) |
| Payout methods | Supposedly PayPal, Amazon gift cards, Visa e-cards and more. My account only offers Amazon gift cards and prepaid MasterCards. |
| Apps | Android and iOS, plus the website |
| Countries | No official list. It seems available in more or less all countries. |
| Support | A support email address, but in my experience it rarely replies |
Is Zap Surveys legit and safe?
Zap Surveys is legit in the sense that you can potentially earn from it. But it has some big downsides. Here is what you should know before you join.
- Readers report payouts that did not arrive
Many readers told me their cashouts did not arrive or took weeks. Some were told at cashout that their account had fraudulent activity, without details. One reader’s balance was reset before he could cash out. Most of these reports are from 2018 to 2020, and no reader has written since then that they were paid.
- Support rarely replies
I lost access to my account when I got a new phone, and the password reset did not work. I contacted support and never heard back, and it has been several years. I tried again about another issue, and again no reply. If you run into problems, do not expect help.
- No info about who is behind it
Zap Surveys used to be owned by Apps that Pay, which also owns other survey apps and sites. After the website was updated, it no longer has any info about who is behind it, which is a bit strange, in my opinion.
- The app can give login errors
I kept getting errors when I logged in through the app, but I could easily get into the website. If you have the same issue, use the website.
- The welcome survey is not the norm
The $2 welcome survey is quick and easy. The surveys you get after that pay a lot less, so do not expect to keep earning that fast.
My takeZap Surveys app has some potential, but I am not impressed by it. Personally, I prefer taking surveys through other sites, as many better survey sites offer more opportunities and lower payout thresholds. And Zap Surveys is just too risky, in my opinion, as they have terrible support, so if you should ever have any issues, you can end up losing your earnings, as I did.
How you earn on Zap Surveys
There are 4 ways to earn. Paid surveys make up most of the money. Tap one to read more.
Paid surveysLow rewards
The surveys come through third-party survey portals. Where I am located, there is only one provider at the time of updating this review, so there are few opportunities to earn. It might be different in other countries.
You have probably seen these portals before, because many other survey sites use them, like PrizeRebel and ySense. Those sites offer other ways to earn as well, and overall better opportunities. The first time you use a portal, you fill in your basic demographic info again, once per portal.
Welcome survey$2
Old ads promised $6.25 for your first survey. Now you get $2 for the welcome survey, which takes less than a minute. It is an extra high reward with quick and easy questions to get you started. The surveys after that pay a lot less.
Referral program10%, then 5%
You earn 10% every time someone you invited earns, but only for the first 10 people. After that, you earn 5% for any additional people. You only find this out when you click to see the full conditions, which is not very transparent. The bonus for joining with an invitation code is also gone.
Daily login bonus and survey streak$0.01 to $0.03 a day
Log in and click a button for a tiny bonus of $0.01 to $0.03, depending on your country. You can also earn an extra daily bonus of $0.25 if you earn at least $1 with surveys that day, which can take some time because of the low rewards.
How much can you make?
Zap Surveys can make you a little extra money, but do not expect more than that. The survey portals have some opportunities, but it very much depends on your country. Where I live, there are not a lot of options.
The same surveys are also offered through many other Get-Paid-To sites, often for higher rewards. To do surveys on the go, I prefer the big survey sites that have apps, because they have many more options. See the best paid survey apps.
How you get paid
| Method | Minimum | Notes |
|---|---|---|
| Amazon gift cards | $10 | Available in my account |
| Prepaid MasterCard | $10 | Available in my account |
| PayPal, Visa e-cards and more | $10 | Listed by Zap Surveys, but not in my account. Rewards differ by country. |
You earn cash in dollars. The payout threshold is $10. It used to be $25, so this is one thing that has improved, but it can still take some patience to reach because of the low rewards.
There are fast paying survey sites where you can get your earnings out a lot faster. See the quick paying survey sites with a low minimum payout.
Who can join?
You can join through the app on iOS and Android, or through the website. Zap Surveys does not say which countries it is available in. From what I have been able to find out, it seems available in more or less all countries. To know for sure, check if you can download it on Google Play or the App Store, or try to sign up on the website.
What 76 readers told me
This review has 76 comments since 2017: 39 from readers and 37 replies from me. These are the three things readers wrote about most.
Readers waited weeks for PayPal payouts, could not cash out, or had a balance stuck as pending, and support did not reply. Most of these comments are from 2018.
Readers report money taken out of their Zap account, a balance reset, and cashouts refused for “fraudulent activity” without details. Some call it a scam.
Readers from India, Sri Lanka, Ghana, the Philippines, Malaysia, Uganda and other countries asked if it works there, found few surveys, or could not download the app.
“When you go to cash out they will tell you that you have fraudulent activity on your account and will not be paid out but cannot provide you with details.”
Mikael: There are many survey options that are legit and that give better opportunities, so I can only recommend trying some of those instead.
“I have 3 times received a cashout from zap survey and successfully. But this time it takes very long. It has been 4 weeks and no payment.”
Mikael: I do not think there is much else to do than to try keep reaching out to their support and hope they will get back to you. And then maybe consider other sites in the future.
“I had made $34.04 when it said fresh start. Then dumped my balance and left me with 3$. I did not get to cash out and they have yet to email me back about the problem.”
Mikael: sorry to hear that. Hope you will manage to get through to their support and get an explanation.
Zap Surveys alternatives I have tested
| Site | Best for | Min. cashout | My rating |
|---|---|---|---|
| PrizeRebel | Many surveys and offers, and excellent support | $5 PayPal; some gift cards from $2 | 4.8 / 5 |
| ySense | Surveys, tasks and offers in many countries | $10 PayPal | 4.0 / 5 |
| Prime Opinion | Surveys only, high pay per survey and fast payouts | $5 or $10, by country | 4.6 / 5 |
| Survey Junkie | Popular survey site and app with PayPal payouts | 500 points ($5) | 4.4 / 5 |
For more, see the best paid survey apps or the top survey sites in your country.
How I scored Zap Surveys
I use the same 100-point system for every platform. See how I test and rate.
Zap Surveys scores 36 out of 100. These sites are better options.
See the best alternativesZap Surveys FAQ
Is Zap Surveys a scam?
No. It is legit in the sense that you can potentially earn from it. But several readers report cashouts that did not arrive or were refused, support rarely replies, and I lost my own earnings. I do not recommend it.
What is the Zap Surveys minimum payout?
$10. It used to be $25.
How does Zap Surveys pay?
Zap Surveys lists PayPal, Amazon gift cards, Visa e-cards and more. My account only offers Amazon gift cards and prepaid MasterCards, so the options differ by country.
How much is the Zap Surveys joining bonus?
$2 for the welcome survey, which takes less than a minute. It used to be $6.25.
Can I contact Zap Surveys support?
There is a support email address, but in my experience it rarely replies. I never heard back about my account.
Is there a Zap Surveys app?
Yes, for Android and iOS. You can also join and earn on the website. If the app gives you login errors, use the website.
Who owns Zap Surveys?
It used to be owned by Apps that Pay. The updated website no longer says who is behind it.
Who tested Zap Surveys for this review
Founder of PaidFromSurveys.com since 2016. Mikael has tested hundreds of survey and GPT sites and shares his tests with 555K+ subscribers on YouTube (October 2026).
If you have any questions about Zap Surveys, comments, or experiences with it you would like to share, feel free to leave a comment below. I would love to hear from you and hear about your experiences as well.
Can I withdraw money from Uganda from the zap surveys
I explain how it works in the review above. But you should not expect to find a lot of opportunities to earn from your country here, and I am not sure if you can even join.
What is the native currency that ZAP SURVEYS pay out? do they natively pat in USD? Euro? LBS? CAD? i ask because i want to know if i will or will not incur FOREX charges when cashing out via PAYPAL, please and thank you.
As I explain above, I do not really recommend Zap Surveys at all.
I have tried downloading the zap app but it tells me that it is not available in my region..how can I go about it to sign up..and also, I will be very grateful if you could recommend more survey sites for me..thank you
If it is not available in your country, you have to use other options instead. You can check out this list of the best international sites which are the ones you should go for.
What other paying survey app do you recommend?
You can see a list of the best survey apps here.
Why is it that Zap survey keep blocking my tap research accounts by saying session blocked how do i solved this please.
It might be because of the country you live in. Or are you using VPN or anything like that?
I was making my way to 50$ cash out. I had made $34.04 when it said fresh start. Then dumped my balance and left me with 3$. I did not get to cash out and they have yet to email me back about the problem.
sorry to hear that. Hope you will manage to get through to their support and get an explanation.
Let me know how it goes.
They never respond to emails. Report on USA.gov scams and fraud dept if you’re in the states.
Hi I have been trying to contact you guys on my email for days but no reply, so i accidentally put the wrong email to cash out i put .co.uk instead of .com so does this mean i have lost my money?
Hi Katrina,
I think you posted this message the wrong place. This is a review of Zap Surveys so the support of the site will not see your message here as it is not their site. So you have to contact them directly.
Let me know how it goes and if you end up getting your money.
They are a scam and fraudulent. I’m working with a lawyer to disable their platform. There are a lot of people scammed out of their information.
HELLO, IS THIS AVAILABLE IN PHILIPPINES?
Hi Rose,
I would honestly not recommend Zap Surveys. If you live in the Philippines, there are quite a lot of other better options in my opinion. You can check out a list of the best sites in PH here.
Hope this helps and let me know if you have other questions.
Mikael
I am from India. So will the dollars be transferred to indian rupees?
Hi Mohamed,
Once you withdraw to PayPal, you get the money in the currency your PayPal account is in, or they get exchanged into your local currency, when you transfer them from PayPal into your bank account.
I would however not count an earning much on Zap Surveys. If you are from India, you can for example instead check out the list of the best survey opportunities in India. That will give you a lot better chances of getting anything out of surveys than Zap Surveys will in my opinion.
Mikael
Bro, Mikael, I have 3 times received a cashout from zap survey and successfully. But this time it takes very long. It has been 4 weeks and no payment. What do you think about it?
Hi Roby,
I have heard a lot of complaints from people who have had problems getting their money from Zap Surveys. That is also why it is not really one of the survey options I recommend, as there are many sites that are a lot more stable in my experience.
I do not think there is much else to do than to try keep reaching out to their support and hope they will get back to you. And then maybe consider other sites in the future.
But hope you will get your money soon. And feel free to keep me updated about how it goes.
Mikael
I am from India. Some people say zap survey is a fraud. And their app is not showing on Google playstore. Is this app trustable or not? I am reaching near 25 dollars but I am still worried after payout they will provide or not. I am so worried. Has zap survey become a fraud?
Plz help me
Hi Vishal,
I have heard from many people they have problems getting their money from Zap Surveys. It is also not an app I am using any more myself, as it did not have very good opportunities in my opinion.
I cannot say if it is a fraud or not. Can just see it is not in the Google Playstore more and have heard a lot of bad experiences with it.
You can maybe try to send their support a message and ask some kind of question. Often how good an answer a support tells a lot about a site.
But I really hope you will get your money. Sorry I cannot give any more specific information or help you. But feel free to keep me updated about how it goes.
Wish you all the best.
Mikael
is there a website to this since it is not in Google play store?
Hi Ariel,
The developers of Zap Surveys have a website where you can also find contact info. You can find it here: https://www.appsthatpay.co/zap-surveys.html
And feel free to keep me updated. Would be great to know if you get an answer, as it seems many people are having problems with this app.
Mikael
Why is zap paying 0.01$,instead of 25$ ,they are just wasting my effort this day
where did you get the idea that you would get $25 per survey? Or what do you mean?
Pls I am in Ghana . How do I get more surveys
Hi Amed,
I would in general say that Zap Surveys is not a very good place to find surveys. You can instead check out the list of the top 10 paying survey sites. Many of these are also available in Ghana, so that would be a good place to start.
And if you have any more questions or need any help just ask.
Mikael
The answers were correct no need to say more
Hi Crystal,
Not sure what you mean with this comment? My website is not associated with Zap Surveys, but is an independent review site, so if it is a comment directly to Zap Surveys’ support, they will not see it here. But if it is because you want to share your experiences with Zap Surveys, you are more than welcome to share it here, so others can see what they are.
Mikael
How do I delete my account?
Hi Rissa,
I would suggest you to just delete the Zap Surveys app. If you want to do more than that and make sure they delete all your info, you can try to contact the official Zap Surveys support.
Hope this helps.
All the best,
Mikael
I have made the 25 but can’t cash out?? I’m realy upset .. it tells me to cash out I give my PayPal email and it don’t even click …?? What should I do
Sorry to hear this Tino. I have unfortunately heard similar stories from quite a few people. This is one of the reasons it is not a survey app I recommend.
My best suggestion is to contact their support – hopefully they will be able to help you out. And then in the future consider finding other survey options, as it seems a lot of people are having problems with Zap Surveys.
Feel free to keep me updated about how it goes – would be good to know what happens, and I really hope you will get your money.
Mikael
It’s very misleading 2 to 3 days I was told
That is definitely misleading and very poor service. I have heard many people having problems with getting their money in time on Zap Surveys, and that is one of the reasons it is not one of my top recommended survey options.
Really hope you will get your money soon Natalie.
All the best,
Mikael
I don’t know what to think. Was this a scam
I hope not Natalie. Sometimes platforms are just slow to pay out, so let’s hope that is the case here, so you will get your money soon. Fingers crossed.
But once you hopefully get your money, I would suggest you to look for other survey options than Zap no matter what. There are so many survey platforms that gives better opportunities, and where you will for sure be paid on time.
Hello. I have cashed out my $25 to PayPal but have been waiting and am still waiting for payment ????
Sorry to hear that Natalie.
How long have you been waiting? As you can see on the other comments, you are not the only one that have issues about getting your reward. Hope you will get it soon.
Feel free to keep us updated about how it goes.
All the best,
Mikael
Have been waiting about a week
It might take a bit longer – some survey platforms take a while to pay out while others pay out within days. I would wait around another week or so, and if you have not heard from them by then, I would suggest you contact Zap surveys support.
And feel free to let us know what happens – would be great to know when you get your money.
Thanks,
Mikael
My account is working, but I am not getting any surveys. Why? hoping for a quick answer.
Hi Ravindra,
The amount of surveys that are available to you depends a lot on the country you live in. So maybe it is because Zap Surveys does not have a lot of opportunities in your country. Which country do you live in? Then I can give you a few recommendations for the best survey sites for you.
You can also check out the list of the best sites for specific countries to find out which sites gives the most opportunities in your country.
All the best,
Mikael
I’m from sri lanka.
Hi Ravindra,
I would suggest you to then definitely check out ClixSense. Other sites that could work well for you are Timebucks, Superpay.me, and PrizeRebel.
Hope this helps.
Mikael
Thanks a lots mikael.
You are welcome Ravindra. Feel free to keep me updated about how it goes and let me know, if you have any more questions.
I can use zap survey. Before 7 days I cash out my money on zap survey in PayPal account but, money does not credit on my PayPal account so, what can I do
Hi Bhavik,
It seems from the feedback I get from people that it can take some patience to get your money from Zap Surveys. You can try to contact their support. But it is in general not one of the sites I really recommend, but the two options you have is to wait and be patient or try to contact their support.
Hope this helps and feel free to keep me updated about how it goes.
Mikael
It’s been two month now, still getting stuck with $15 dollar, very less surveys in India. How can we help and improve towards our side ?
Hi David,
There is unfortunately not much you can do, if you do not have a lot of access to surveys on Zap Surveys. Zap Surveys is in general not a platform that gives very good opportunities. You just have to keep trying and hope you will get more, or find survey opportunities that are better – I have made a list of the best survey sites for India that you can check out, if you want to look into other options.
All the best,
Mikael
Still waiting on a payment to my Paypal Account. I got this message yesterday saying it would be posted on Monday. It was not. Below is the message I received:
Rona from Apps that Pay, LLC
11:04 AM (22 hours ago)
to me
Hello David,
Sorry for all the troubles, the payment was actually sent to your Zap Surveys account last February 23. But no worries, I just fixed it and sent it to your PayPal account! You should be able to receive it later today! Again, I do apologize for the inconvenience. Have a great day ahead!
Best,
Rona P.
Account Manager
Apps that Pay, LLC
Thanks for the update Dave. Good to hear that the support finally answered you. Of course not great that you still have not received your money. Hope they will arrive very soon. Let us know when/if you receive them.
All the best,
Mikael
I have not received my payment for a week now.. I should be receiving immediately in my PayPal ac as other surveys does..it’s been a week and Zap did not pay me yet
Sorry to hear this Swati. Some sites do not process the payments very fast. I have had payments to PayPal that has taken several weeks to get to my account, and on others I get it within a few hours. So hopefully it is just because Zap Surveys are slow, so you will get your money soon. But from all the comments on this review and from my own experience with it, it is no matter what not a very good survey option.
Feel free to keep us updated about how it goes, and if you get your money.
All the best,
Mikael
Hi, once a peanut survey is complete, I do not know how to get back to the home page,there is no option back to home page, please help me
Hi Raji,
Sounds like there might be a glitch in the app. I have recently also had glitches in the app, and in general, Zap surveys is not a survey option I think is very good, and there are quite a lot of better sites that also have peanut lab (for example PrizeRebel). But to fix the issue in your Zap account, I would suggest you to contact the offical support of Zap surveys – maybe they will be able to help you out.
Let me know if you have any other questions.
All the best,
Mikael
I cashout out my first payment today but I still didn’t recieve it yet??♂️ Can I have some explanation and yes I do have a PayPal account the money was sent there but I didn’t recieve it.
Hi Ty,
Great to hear you reached the payout threshold. Often it takes a few days for the money to be in your PayPal acccount. So I would give it another 3-4 days, and if you still have not received them, try to contact Zap surveys support.
All the best,
Mikael
How long have you waited. Is it true you get the money to your PayPal account?
Hi Azucena,
I have waited a long time to earn money on Zap Surveys and it goes very slow. That is why it is an app I do not really recommend, as it in my opinion does not have very good opportunities. As you can see from some of the other comments here on this site, there are also several people explaining that they have problems even getting their money.
It is true that you can get the money into your PayPal account. But if you like that option, there are many survey opportunities that are better.
Hope this helps, and let me know if you have any other questions.
All the best,
Mikael
Hi Mikael,
do you have any way to contact ZAP SURVEYS. AS THEY ARE NOT REPLYING ME ON CHAT and email AND ALSO BLOCKED ME ON FACEBOOK.I HAVE $200 pending with them.
OR do you have any survey sites where tapresearch is available and have good reviews.
Hi Alix,
I do unfortunately not have any other way to contact Zap Surveys. In general it seems like they are very hard to get a hold of. I have unfortunately heard this from many people.
I know many sites that are better than Zap Surveys. You can check out my list of the top paying survey sites – several of these offer tapresearch surveys. For example one of my top recommendations PrizeRebel offers this.
Hope this helps, and also hope that you will manage to get your money from Zap Surveys at some point.
Mikael
I’m having the same issue. I attempted to cash out my first payment to my Paypal account and noticed that the email address they had for my paypal account was NOT my email. I changed it to my correct email and attempted to cashout but it appeared to ignor my instructions and send end the erroneous account. I then attempted to reset my password to track what was going on but all it did then is open an entirely new account under my email address. I’m wondering if the entire thing is not a big scam. Im filing a complaint with Apple and Paypal today. Zap Surveys does not appear to have a way to easily contact anyone to process complaints or answer questions.
Hi Dave,
Sorry to hear about that. It seems like many people have problems with Zap surveys. Will make sure to write this into my review soon to warn others. Thank you very much for stopping by and sharing your experience so others can hear what to be aware of, when it comes to Zap Surveys.
All the best,
Mikael
Did you ever get your payment? Ive been waiting a week now. Mine was supposed to go to Paypal account as well.
Sorry to hear that Dave. Seems like a lot of people are having problems with Zap Surveys. Hope you will get your money.
All the best,
Mikael
Do not waste your time on this app. When you go to cash out they will tell you that you have fraudulent activity on your account and will not be paid out but cannot provide you with details. So many bad reviews on this app.
Thanks for your comment Brydie. Sorry to hear about your experience but thanks for sharing your warning. I am also not a big fan of Zap Surveys, but luckily have not lost money there. There are many survey options that are legit and that give better opportunities, so I can only recommend trying some of those instead.
All the best,
Mikael
The problem is zap surveys took out close to $12 out of my account,and there’s no where to contact them. I would like to know why they took that out of my account and how do I get them to put that back into my account?
Hi Catherine,
That does not sound good – you mean they took money out of your Zap account and not your PayPal right? Anyways, you definitely need an explanation for that as it seems strange.
Zap Surveys is owned by a company called Apps That Pay. If you go to that website Appsthatpay.co (the ending is .co NOT .com), you can find a way to contact them. If you scroll all the way to the bottom of the site, there is a link to a contact form in the footer. Try to write them and ask what is going on.
Feel free to keep me updated how it goes, as I would love to hear what is going on, and include potential bad or good experiences in my review.
All the best,
Mikael
Thanks for the review of Zap Surveys. I have used some of these sites before and Survey Savvy still keep sending me surveys.
I don’t like how the payouts are very low for Zap Surveys. I live in Malaysia, is that geo-restricted with this company? If I used my VPN would I be able to “trick” them into thinking I’m in another country?
I quite like the idea of a survey site in an app. I’m out quite a lot so I could work away on my android phone.
Hi Craig,
Zap surveys is only an app so I it will probably automatically register which country you use your phone in. I do not know if you can use a vpn on your phone to hide that. Juts be aware that survey companies of course do not want people to hide their location with a VPN, so many of them has high security around this and will block you, if you try to use one.
But you can sign up for Zap Surveys no matter where you live. I do not think you will have many opportunities in Malaysia through this app though. But there are several other survey sites with apps, and in my opinion many of them are a lot better as well.
All the best,
Mikael